Trust & Safety

Report a concern.

Use this form for a missing item, suspected theft, property damage, access concern, inappropriate conduct or another issue connected to a BagsDone service.

Concern report
Useful examples: photos, receipts, screenshots or documentation related to the concern.
What happens next

A report creates a record for review.

01

Report recorded

The concern is attached to the service information you provide.

02

Relevant service information reviewed

This may include the assigned Master Packer, Packing Plan, service communications and available documentation.

03

Follow-up as appropriate

BagsDone may contact the guest, Master Packer, property or other relevant party as appropriate to the situation.

04

Outside authorities remain available

BagsDone’s review does not replace law enforcement, emergency services, the property’s own process, a booking platform resolution process or an insurance claim where any of those are appropriate.