Service standards

Trust is part of the service.

BagsDone’s guest-facing standard is built around verification, privacy, defined scope, professional conduct, and a repeatable departure process.

Identity & screening

Guest-facing Master Packers must satisfy the identity-verification and required background-screening process applicable to their market before service.

Guest boundaries

Off-limits rooms, drawers, bags, belongings, and categories are respected exactly as instructed.

Professional conduct

Punctuality, discretion, respectful communication, and appropriate appearance are part of the service standard.

Defined packing process

Room sequence, bag assignments, wet-item separation, final sweep, and staging follow the approved service scope.

Escalation instead of improvisation

Unsafe conditions, access issues, unclear instructions, or materially out-of-scope requests are paused and escalated.