Terms of Service

Service scope

BagsDone provides or facilitates departure-packing and organization services described in the approved service request. The selected service and approved Packing Plan define the scope.

Guest responsibilities

Guests are responsible for lawful property access, compliance with host rules, keeping valuables and sensitive belongings under their own control, and completing their own final walkthrough before departure.

Availability and confirmation

Submitting an availability request does not create a confirmed appointment. Service is confirmed only after BagsDone accepts the date, destination, service scope, and applicable price.

Scope changes

Material changes in travelers, bedrooms, luggage, property access, or requested work may require a revised service, additional time, or a new quote before work proceeds.

Items that may be declined

Master Packers may decline to handle hazardous, illegal, highly valuable, medical, sensitive, or otherwise inappropriate items, as well as work outside the approved service scope.

Trust & safety concerns

Guests should report missing items, property damage, access concerns, suspected misconduct or other service-related issues promptly and provide reasonably available supporting information. BagsDone may review service records and contact relevant parties. BagsDone’s internal review does not replace emergency services, law enforcement, a property or booking-platform process, or an insurance claim where any of those are appropriate.

Final sweep

A structured forgotten-item sweep does not guarantee that every belonging will be found. Guests remain responsible for valuables, travel documents, medication, property compliance, and their final review.

Additional booking, market, payment, or protection terms may apply to a specific service and are presented where relevant.