Clear expectations before the suitcase closes.
These policies explain the guest-facing rules around availability, booking changes, access, expanded scope, completion records, disputes, photos, and applicable protection.
Cancellation & rescheduling
The applicable cancellation window, late-cancellation treatment, and rescheduling options are shown before a service is confirmed. Any fee that applies is disclosed with the booking terms.
The property must permit the service.
Guests are responsible for ensuring that the host, hotel, resort, HOA, or property manager allows a third-party service professional to enter. BagsDone does not bypass property rules or access restrictions.
Additional rooms, bags, or time
If the actual stay materially exceeds the selected package, additional paid scope, staffing, or time requires guest approval before it is added.
Completion concerns
BagsDone reviews legitimate service concerns against the Packing Plan, service communications, documented exceptions, timestamps, and available completion records.
Insurance, protection & claims
Any insurance or customer-protection program is described only when it applies to the booked service. Applicable terms identify covered events, exclusions, reporting deadlines, evidence requirements, and any limits.
Completion photos & privacy
Where photos are part of the service record, they are intended to document completed luggage, approved rooms or staging areas, and documented exceptions without creating unnecessary surveillance.